Reference: Start Premise Based Service for Landlord-Tenant Process Model - Page 5 for the business process diagram associated with this activity.Actor/Role: CSRDescription: The CSR or Authorized User may review the Active Service Agreement. Information becomes available that requires further evaluation. The Service Agreement may need to be canceled. The customer may call and indicate they are not moving in to the given Premise. The customer (landlord or tenant) may request to cancel the original request after the Service Agreement is activated.
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